Privacy Policy

This Privacy Policy describes how Kovires B.V. ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our renovation services.

Data Controller Information

Kovires B.V. is the data controller for the personal information we collect. Our contact details are:

Data Collection

We collect personal data when you interact with our website or services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website. This data collection helps us provide better renovation services and improve your experience with Kovires.

Information you provide to us:

• Contact information (name, email address, phone number)
• Project details and renovation requirements
• Communication preferences
• Any other information you choose to provide

Information collected automatically:

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar technologies (see our Cookie Policy)

How We Use Your Information

We use the personal data we collect for various purposes related to our renovation services and business operations. How we use your information depends on how you interact with our website and services, your privacy preferences, and applicable law.

We use of your data for the following purposes:

• To provide and improve our renovation services
• To respond to your enquiries and provide customer support
• To process service requests and project quotes
• To communicate with you about our services
• To comply with legal obligations and protect our rights
• To analyse website usage and improve user experience

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To perform our renovation services or respond to service enquiries
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• Service providers who assist us in operating our website and conducting business
• Professional advisors such as lawyers and accountants
• Regulatory authorities when required by law
• Third parties in connection with a business transfer or sale

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Data retention periods vary depending on the type of information and the purpose for processing. Generally, we retain customer data for up to seven years after the completion of services, and website analytics data for up to two years.

Your Rights

Under GDPR, you have several rights regarding your personal data. These rights include the ability to control how your information is processed and used by Kovires.

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the information below. We are committed to addressing your privacy concerns promptly and effectively.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.